Kerja Sepenuh Masa, Import Export - Customs Ops Asia Pacific (Senior Executive) di BASF Asia-Pacific Service Centre Sdn. Bhd. Federal Territory - Maukerja

O bjectives of the Position

• Drive efficient Import, Export, and Customs operations across the region by improving processes, standardizing workflows, and ensuring compliance with global, regional, and local regulations.
• Lead Projects relevant to IE and customs operations, ensuring process adherence, operational excellence, and continuous learning and development.
• Collaborate with cross-functional teams—including Country IE & Customs Ops, Regional Customs & Foreign Trade, Order Management, GBS, Finance, Procurement, and Business Units—to ensure full compliance with corporate and regulatory requirements.
• Oversee LLP & LSP daily operations, track vendor performance against KPIs, manage escalations, drive continuous improvement with country teams, and lead improvement efforts to strengthen overall Supply Chain operations.
• Support business units by enhancing service efficiency and implementing improvement initiatives to boost service quality and process effectiveness.
Foster a culture of service excellence with service providers, focusing on customer-centric Import/Export, Customs & Foreign Trade operations, and strict regulatory compliance.

M ain Areas of Responsibilities and Key Activities

Operational Management

• Lead and manage all import/export logistics processes, ensuring compliance with internal procedures.
• Analyze and resolve logistics issues, escalating to relevant teams when needed.
Maintain issue logs and manage non-conformances with corrective actions.

Reporting & Analytics

• Prepare, verify, and consolidate operational reports and KPIs for management and stakeholders.
• Run regular data extracts and validate accuracy for performance and crisis reporting.
Support performance analytics and reporting across regions, including vendor management metrics.

Service Provider Management

• Oversee 3PL and LLP service providers for inbound/outbound transportation and customs.
• Conduct audits and random checks to ensure compliance with work instructions.
Support logistics procurement activities, including tendering and contract adherence.

Continuous Improvement & Projects

• Drive continuous improvement initiatives and digitalization efforts in logistics operations.
• Participate in system testing, process enhancements, and assigned projects.
• Coordinate regular meetings and follow-ups on action items across import/export communities.
Support new business requirements and customer logistics service needs.

Stakeholder Engagement
• Collaborate with business units, regional and global teams to support logistics needs.
• Provide logistics solutions and advisory to business units.
• Maintain strong relationships with internal and external stakeholders.

People Management
• Supervise team, provide constructive feedback and coaching for continuous improvement.
• Facilitate performance appraisals and development plans.
• Identify training needs and support Learning & Development programs required for the organization.
• Develop a comprehensive backup program and succession plan.

Other responsibilities
• All other tasks as assigned relevant to meeting BASF and the objectives as outlined above.
• Assumes back up responsibility for team member/line manager for service provider management and import export operations as required.

Job Requirements

Education

Bachelor’s degree (with relevant work experience) in Logistics/Supply Chain Management or related field

Working Experience

• Minimum 5 years’ experience in handling Import/Export logistics with customs and trade compliance background, liaison with logistics service providers. Experience in SAP and chemical industry are preferred.
A background in team supervision or people management would be a plus.

Technical & Professional Knowledge

• Efficient in MS Office applications such as Excel, PowerPoint and Word
• Knowledge in SAP system (TM/ SD/ MM Module) is preferred.
• Proactive team members who takes ownership and shows persistence to achieve results and exceed expectations.
• Ability to work independently on problem solving and identifying solutions.
• Good interpersonal skills and a team player
• Good command of written and spoken English is necessity.