- Kuala Lumpur Federal Territory Malaysia
Working Location
Job Description
Responsibilities
Position: Key Account Manager
Location: Jalan Tun Razak, KL
Key Functions:
Maintaining and expanding client relationships through regular client contact and communications with Internal teams.
Renegotiation of client contracts where necessary and ensuring retention of their client base.
Managing the profitability of existing clients.
Carrying out implementation of new clients won.
Carrying out Management Information analysis and providing consultative analysis to the client on a regular basis.
Building good working relationships with the Sales & Operations Managers and their respective teams.
Maintaining accurate records in company designated database – Microsoft Dynamics.
Assisting credit control by ensuring clients are paying to contracted terms.
Providing a monthly report to Head of Account Management on key achievements, activities, focus areas and requirements for your region.
Report to the Head of Sales & Account Management with a dotted line to MD.
Any task as delegated by management.
Requirements:
Bachelor’s degree preferred.
5 Years experience in Customer Service and Account Management
Well presented, Energetic, Analytical, and Customer Focused.
Travel Management Company (TMC) Account Management experience essential.
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