About the Role
We are looking for a dynamic MES Application Support Engineer to support and enhance mission-critical Manufacturing Execution Systems (MES) within a fast-paced technology environment. This role will primarily focus on application support (70%) while also contributing to development and system enhancements (30%).
The ideal candidate will have strong experience in application support, troubleshooting, and development using C# and JavaScript, with exposure to manufacturing or MES systems being an added advantage.
Key Responsibilities
Application Support (70%)
- Provide L2/L3 support for MES applications, ensuring high system availability and performance
- Troubleshoot and resolve production issues, incidents, and service requests within defined SLAs
- Perform root cause analysis (RCA) and implement preventive measures
- Monitor system health, logs, and performance metrics to proactively identify issues
- Collaborate with cross-functional teams (business, infrastructure, vendors) for issue resolution
- Support release deployments, patches, and production rollouts
Development & Enhancements (30%)
- Design, develop, and implement enhancements, bug fixes, and minor feature upgrades
- Work on C# (.NET) backend development and JavaScript-based UI enhancements
- Participate in code reviews, testing, and deployment activities
- Contribute to continuous improvement initiatives and system optimization
Required Skills & Qualifications
- 3–6 years of experience in application support and development
- Strong hands-on experience in C# / .NET technologies
- Proficiency in JavaScript, HTML5, and modern web frameworks
- Experience with SQL databases (SQL Server / Oracle / PostgreSQL)
- Good understanding of incident management, problem management, and SLA-driven support models
- Familiarity with API integrations (REST/SOAP)
- Strong analytical, troubleshooting, and communication skills
Good to Have
- Experience working with Manufacturing Execution Systems (MES)
- Exposure to manufacturing / semiconductor / industrial domain
- Knowledge of industrial protocols (OPC, SECS/GEM)
- Experience in cloud platforms (Azure / AWS) or DevOps tools