Full Time FRONT OFFICE ASSISTANT Jobs, Salary up to MYR 2,600 in HOTEL GRAND CONTINENTAL KUALA LUMPUR Federal Territory - Maukerja

• Maximisation of room’s sales and revenue for the Hotel.
• Ensure our customers receive a fast, efficient check-in and check-out.
• Ensure all customers queries or request are handled in a polite, efficient manner.
• Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the Hotel.
• Ensure a high level of product knowledge of the Hotel and local area.
• Follow all rules and regulations contained in the employees.
• Register guest and assign rooms, accommodate special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary.
• Stay up-to-date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments.
• Process a thorough knowledge of credit and check cashing policies and procedures and here to them.
• File room keys and carrying in key check.
• Develop a thorough knowledge of the computer.
• Handle guest check-in efficiently and in a friendly, professional manner.
• Obtain mode of payment upon check-in.
• Handle safe deposit boxes in accordance with the property’s procedures.
• Use proper telephone etiquette.
• Understand and use proper mail. Package and messenger handling procedures.
• Maintain the cleanliness and neatness of the front desk area. Utilize free time cleaning and tidying work areas.
• Updates room status and verify the status of out of order rooms.
• Identify group arrival times. & Identify any special requests.
• As a frontliners you must take care of your personal grooming, your uniform must be clean while on duty and always be punctual.
• To perform any additional duties and responsibilities as when required by the management.

Pay: RM1,800.00 - RM2,600.00 per month

Benefits:

• Additional leave
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Education:

• Bachelor's (Preferred)

Work Location: In person