Full Time Call Center Executive Jobs, in Takaful Malaysia Federal Territory - Maukerja

Responsible for delivering excellent customer service over the phone by efficiently handling inquiries and complaints, ensuring customer satisfaction, and adhering to established service standards.

Handling Inquiries and Complaints

• Responsible for providing comprehensive customer service support through telephone, fax, letters, and email, as directed. Handles inquiries and complaints from both internal and external customers.
• Takes full ownership of customer inquiries or complaints and works closely with relevant departments at the Head Office or branches to resolve them within the designated timeframe.
• Ensures timely follow-up and updates to customers on the status of their complaints until resolution is achieved.
• Records all received complaints in the Customer Care Management System on the same day and monitors the cases regularly until they are resolved.

Other Responsibilities

• Carries out various operational support tasks, completes routine daily assignments, prepares correspondence, and participates in departmental projects.
• Shares feedback, suggestions, and ideas with the Customer Service Unit team to enhance service quality.
• Collects customer feedback, comments, and suggestions, and communicates them to the Manager to drive service improvements and ensure customer satisfaction.