- Bangsar South Federal Territory Malaysia
Full Time Guest Service Assistant Jobs, in UOA Hospitality Federal Territory - Maukerja
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Job Description
Responsibilities
OVERVIEW
The Guest Service Assistant (GSA) is responsible for welcoming guests and providing assistance throughout the conference and event centre. The role includes handling guest inquiries, coordinating event-related support, and ensuring a smooth and professional guest experience at all times.
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THE JOBSCOPE
- Welcome and assist guests, visitors, and event participants professionally.
- Provide directions and information regarding meeting rooms, events, facilities, and services.
- Support event operations and assist with guest flow during conferences, meetings, and functions.
- Coordinate with Event Operations, Banquet, Security, and other departments to ensure smooth event execution.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Monitor lobby and event areas to ensure cleanliness, organization, and guest comfort.
- Assist with registration counters, VIP arrivals, and event setup support when required.
- Ensure all guests receive a positive and welcoming experience.
- Perform other duties assigned by the supervisor or management.
REQUIREMENTS
- Good communication and interpersonal skills.
- Pleasant personality with professional appearance and positive attitude.
- Able to work shifts, weekends, and public holidays when required.
- Customer service or hospitality experience is an added advantage.
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