Full Time Customer Service - Success Executive Jobs, Salary up to MYR 3,500 in Kenny Hills Bakers Selangor - Maukerja

Home to some of Kuala Lumpur’s most loved bakeries, restaurants, and cafés, Kenny Hills Hospitality Group is all about food that is good for the soul alongside legendary service. With 31 outlets across 10 brands; 2026 continues to be an exciting chapter for us.

As we continue to grow our community both online and offline, we are looking for a Customer Success & Community Executive who genuinely loves people, hospitality, and creating meaningful experiences. The ideal candidate is warm, proactive, people-oriented, and passionate about turning everyday customer interactions into memorable moments.

This role plays an important part in ensuring our guests feel heard, valued, and connected to the Kenny Hills experience through thoughtful engagement, customer support, events, and community initiatives.

If you enjoy connecting with people, building communities, solving problems with empathy, and creating experiences that leave a lasting impression ; this role is for you!

Job scope includes but not limited to;

• Uphold and represent Kenny Hills’ Vision, Mission, and Family Values at all times
• Be an ambassador of the Kenny Hills culture and customer-first philosophy
• Support the team in achieving Customer Happiness & Community KPIs and goals

Customer Success

• Deliver excellent customer service across all customer touchpoints
• Respond to customer enquiries, feedback, and concerns in a professional and timely manner
• Monitor customer reviews and feedback across platforms (Google, Instagram, Facebook, TripAdvisor, email, etc)
• Escalate customer concerns appropriately and support resolution processes
• Identify opportunities to improve customer experience and guest satisfaction
• Support the implementation of customer engagement initiatives and “Red Carpet Experience” moments
• Maintain accurate records of customer interactions and feedback trends
• Assist in gathering customer insights and feedback for operational improvements

Community & Engagement

• Support the growth and engagement of the Kenny Hills community online and offline
• Assist in managing community interactions across social media platforms
• Build warm and positive relationships with customers, guests, influencers, and partners
• Support the planning and execution of community events, launches, pop-ups, workshops, and collaborations
• Coordinate event logistics and assist during on-ground activations
• Assist in sourcing and managing community partnerships and collaborations
• Help maintain community calendars, engagement plans, and outreach activities
• Support ambassador and influencer coordination where needed
• Encourage community participation through meaningful engagement and content ideas
• Assist in preparing basic reports on customer feedback, engagement, and event outcomes

Brand & Collaboration

• Work closely with Marketing, Operations, and Creative teams to ensure consistency across all customer touchpoints
• Ensure community communication reflects the Kenny Hills tone, culture, and brand values
• Assist in creating a welcoming and engaging experience during events and activations
• Support ad-hoc customer happiness and community-related initiatives when required

Who we are looking for;

• Warm, people-oriented, and service-driven personality
• Strong communication and interpersonal skills
• Organized and able to multitask in a fast-paced environment
• Passionate about hospitality, community building, and customer experience
• Comfortable engaging with people both online and offline
• Creative thinker with a positive and proactive attitude
• Previous exprience in F&B industry is a major plus

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Additional leave
• Dental insurance
• Flexible schedule
• Free parking
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Application Question(s):

• The salary budget for this role is RM3,000 to RM3,500; does this fit with your salary expectation?
• What is your expected start date?
• Do you have your own transport?
• How many years of customer service exeprience in F&B do you have?

Work Location: In person