- Cheras Federal Territory Malaysia
Working Location
Job Description
Responsibilities
Position Overview
As the Call Centre Trainer, you will play a pivotal role in enhancing the skills and knowledge of call centre agents. Your responsibilities will include conducting product knowledge training, refresher courses, and on-the-job assessments. You will collaborate closely with clients and project teams to update and develop training materials that align with industry best practices. Additionally, you will monitor operational performance, initiate advanced training based on assessments, and provide comprehensive training and support to new hires.
Working Location: Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur.
Working Shift: 9am-6pm
Working Day: 5 days’ work with 2 days off. Off days on rotational basis.
Pay: RM4,000.00 - RM5,300.00 per month
Experience:
Work Location: In person
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