Full Time System Application Support Jobs, in Kenanga Group Federal Territory - Maukerja

Job Responsibilities:

Responsible for maintaining application systems on outsourced systems that are beyond the development stage. To ensure the daily operations of the systems of the Company are running smoothly.

1. Support Project Management & Service Management on outsourced systems

Participate in the project and development of the systems.

• To provide support and implement change requests for outsourced systems to meet users’ requirements.
• Assist project management to track the project milestones and deliverables of the project. Track and follow up on the issues raised during the project phase and ensure all issues are being addressed promptly
• Ensure adequate education and knowledge transfer to business users for outsourced systems applications.
• Understanding/conducting user requirements and translate into system requirement document.
• Mapping and documenting interfaces between legacy and new systems
• To follow up closely with vendors for temporary workaround as well as permanent resolution.
• Drawing up, supervising and documenting testing schedules for complete systems
• Planning and working flexibly to deadlines
• Providing training and user manuals to users of a new system

2.Problem Solving & Issues Tracking on Outsourced systems

• To provide first-level support for problem solving & issue-tracking for outsourced systems.
• Identify and tracking of issues reported for outsourced systems and liaising with users on daily BAU
• Analyzing the existing systems and Identify risk that may directly impact to the outsourced systems as well as to business users to control and mitigate the risk to the systems.
• Identifying options for potential solutions and assessing them for both technical and business suitability
• Working closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction
• Supporting users on change control and system updates
• Keeping up to date with technical and industry developments.

3.Rules & Regulations and Policies & Procedures Compliance

• Ensure adherence to internal policies & guidelines and all relevant regulations

4.Ensure adherence to internal policies & guidelines and all relevant regulations

• Monitor staff performance, development plan, discipline and performance matters/issues.
• Provide coaching and mentoring to direct reports