Kerja Sepenuh Masa Site Reliability Engineer, Gaji tinggi SGD 8,000 di UBS AG Central Region (Singapore) - Maukerja

Your role

This is a short-term position of up to one year.

You provide front-line (L1) reliability and operational support across the Saudi Wealth Management platform landscape—spanning SAMA regulatory technologies (e.g., Watheeq, SARIE and ZATCA e-Invoicing),front-facing platforms such as RM Plus, core banking (Temenos T24) and payment platforms (TPH, GTX and SecPay). You balance day-to-day service stability with deep understanding of how these technologies enable Saudi business workflows, ensuring resilient operations, compliant outcomes and high-quality client service.

In this role, you will:

–  Monitor the health and availability of Saudi WM platforms (RM Plus, T24, TPH, GTX, SecPay and regulatory services) using dashboards and alerts to detect and respond to issues early.

–  Perform L1 incident triage: validate symptoms, classify impact (client/business/regulatory), execute first-action runbooks and escalate to L2/L3 with clear diagnostics and evidence.

–  Maintain and follow operational procedures (runbooks, checklists, operating calendars and cut-offs), ensuring shift handovers are complete and readiness is sustained across peak periods.

–  Build a working understanding of end-to-end Saudi WM business workflows (client on boarding, transaction initiation, confirmations, settlement, reporting and client servicing) and use it to assess impact and prioritise actions.

–  Apply Saudi-specific nuance in daily operations (local products, market conventions, Saudi operating calendars and cut-offs, and SAMA/ZATCA constraints where applicable) when handling incidents and controls.

–  Support post-transaction processing: monitor settlement progress, identify breaks, coordinate remediation and ensure reconciliations between front office, core banking, payments and downstream reporting are completed.

–  Execute and validate operational controls tied to workflows (daily checks, exception queues, end-of-day readiness and reporting timeliness) and raise risks early when outcomes deviate.

–  Own L1 incident handling end-to-end: acknowledge alerts, assess severity, execute first actions and maintain clear timelines and communications.

–  Perform SWIFT message tracing and payment investigations where applicable: validate message status, identify breaks across channels and platforms and coordinate resolution with payments and back-office teams.

–  Support reconciliation and settlement break management by capturing evidence (logs, message IDs, timestamps), updating trackers and routing issues to the right resolver groups.

–  Escalate effectively toL2/L3 with structured diagnostics (what changed, impact scope, reproductions and correlation IDs) to accelerate root-cause identification across integrations.

–  Contribute to post-incident reviews: capture lessons learned, update runbooks/known error records and track recurring issues for problem management.

–  Support client data management in front-facing platforms (e.g., RM Plus): validate key client attributes, resolve data quality issues and ensure master data updates follow approved processes.

–  Monitor and support transformation and delivery of client and transaction data into down stream systems (T24, payments platforms and reporting stores), including handoff checks, reconciliations and exception queue management.

–  Maintain awareness of integrations and data flows (interfaces, batch windows, cut-offs and dependencies) to support timely remediation and preserve data lineage for reporting and risk oversight.

–  Support client reporting processes by validating data completeness and timeliness, coordinating remediation for reporting breaks and ensuring outputs align with Saudi WM servicing expectations.

–  Support risk oversight by monitoring and escalating issues impacting risk reporting (credit risk, market risk and compliance/AML), including controls, alerts and evidence requirements.

–  Execute and evidence key controls (reconciliations, attestations and exception handling) and provide traceability for internal reviews and external regulatory or audit enquiries.

–  Partner with business operations, compliance and technology teams to resolve recurring control breaks, improve procedures and keep knowledge articles and runbooks current for the Saudi WM context.

–  Stay aligned to change calendars and planned deployments; prepare operational readiness by aligning runbooks and monitoring for upcoming releases.

–  Support deployments by executing L1 smoke checks and post-deploy validations (log checks, interface checks and key business workflow verifications) and promptly raise anomalies.

–  Participate in heightened awareness huddles during releases and regulatory deadlines, supporting business communications, tracking issues and triggering escalation or rollback paths when stability or control outcomes are at risk.

–  Maintain and improve operational documentation (runbooks, knowledge articles, operating calendars, cut-offs and control checklists) with clear Saudi workflow context.

–  Enhance observability by suggesting alert tuning and dashboard improvements that reflect real business impact (settlement progress, reconciliation status, message queues and reporting timeliness).

–  Drive continuous improvement by identifying recurring operational pain points, proposing procedure enhancements and embedding learnings into controls and runbooks.

Your team

You will work in the Saudi Applications Solutions Engineering team at the intersection of Wealth Management operations, payments and technology. You will partner closely with front-office and client servicing teams, core banking and payments technology (T24, TPH/GTX/SecPay), integration and data teams, as well as risk/compliance stakeholders (including AML) and reporting owners. You will also coordinate with Saudi regulatory platform providers and internal resolver groups to protect service stability against local cut-offs, market conventions and SAMA timelines.

You have:

–  Proven L1 support capability for complex banking platforms, with strong discipline in monitoring, incident triage, runbook execution and clear escalation in a controlled environment.

–  Strong knowledge of the Saudi WM platform landscape and integrations (RM Plus, Temenos T24,TPH/GTX/SecPay and key regulatory services), including interface dependencies, batch windows and local cut-offs.

–  Hands-on understanding of post-transaction settlement and reconciliation processes, including typical break scenarios and how to trace and coordinate fixes across front office, core banking and payments.

–  Experience with SWIFT message tracing and payments investigations, including reference IDs, acknowledgements and repair queues, and the ability to pinpoint where breaks manifest across systems.

–  Working knowledge of client reporting and risk oversight processes (credit risk, market risk and compliance/AML), including control execution, evidence capture and escalation paths when outputs are delayed or inaccurate.

–  Acute awareness of Saudi-specific products, market conventions and operating nuances, and how these influence platform operations, client servicing outcomes and regulatory timelines.

–  Strong grounding in client data management on front-facing platforms (RM Plus) and how client and transaction data is transformed and delivered into downstream supporting platforms for settlement, reporting and risk oversight.

You are:

–  Service-oriented with strong owner ship proactive in detecting issues, disciplined in following procedures and committed to restoring service quickly and safely.

–  Clear and structured in how you communicate able to translate technical symptoms into business impact and provide concise updates during incidents and cut-overs.

–  Detail-oriented with strong control discipline, ensuring evidence is captured, reconciliations are complete and operational outcomes meet risk and compliance expectations.

–  Resilient and calm under pressure, able to operate effectively during high-impact incidents and Saudi market deadlines while maintaining awareness of local nuances and client expectations.