Full Time Business Operation Jobs, Salary up to MYR 4,500 in Snatch Park Bizsolutions Selangor - Maukerja

We are looking for a fast, calm, and solution-oriented Parking Operations Control Centre Executive to be the first point of contact for all parking patrons across our network. In this role, you will be the central command hub — handling incoming calls, resolving issues in real time, coordinating with site teams, and ensuring every customer receives immediate assistance.

If you thrive in fast-paced environments, enjoy helping people, and can think clearly under pressure, this role is for you.

Real-Time Customer Assistance (Core Role)

• Answer all incoming calls from parking patrons promptly and professionally 
• Provide immediate assistance for entry/exit issues, payment problems, and system errors 
• Guide customers through solutions clearly and calmly 
• Ensure every customer issue is acknowledged and resolved or escalated quickly 

Incident Handling & Coordination

• Log all incidents accurately into the system 
• Coordinate with on-site parking attendants and operations teams for immediate resolution 
• Escalate critical issues (equipment failure, access issues, disputes) to supervisors or technical teams 
• Monitor ongoing cases until full resolution is achieved 

Operational Support

• Support live parking operations across multiple sites via control systems 
• Assist in managing traffic flow issues, gate malfunctions, and enforcement coordination 
• Communicate with field teams to ensure smooth site operations 

Documentation & Reporting

• Record all calls, complaints, and incidents in the system 
• Maintain accurate service logs and case histories 
• Support preparation of daily operational summaries and issue reports 
• Identify recurring issues and highlight improvement opportunities