Job Description
We are looking for a detail-oriented and service-driven Air Logistics Perishables Operational Care Specialist to join our Operational Care team.
In this role, you will be responsible for coordinating airfreight shipments end-to-end, ensuring timely execution, accurate documentation, and compliance with regulatory and customer requirements. You will play a key role in maintaining shipment visibility and resolving operational deviations while collaborating closely with internal stakeholders and external partners.
Key Responsibilities
- Manage and execute all operational shipment activities accurately and on time
- Coordinate bookings with carriers, gateways, and partners
- Monitor shipments proactively and manage deviations or disruptions
- Ensure timely system updates, including operational and financial data
- Review and validate shipping instructions against routing, regulatory, and rate requirements
- Communicate effectively with stakeholders and escalate issues when required
- Collaborate with internal teams (Customer Care, Sales, Procurement, Warehousing, etc.)
- Engage with external stakeholders such as carriers, vendors, and warehouses
- Support process optimization and continuous improvement initiatives
- Drive cost efficiency and maximise operational profitability
- Support smooth transition from sales to operations during customer onboarding
Requirements
- Background in Freight Forwarding / Logistics preferred
- Foundational knowledge of airfreight operations and regulations
- Strong coordination and communication skills
- Ability to work in a fast-paced, time-sensitive environment
- High attention to detail and accuracy
- Analytical thinking and problem-solving mindset
- Strong organisational and time management skills
- Team player with a proactive, “can-do” attitude
- Comfortable working with multiple stakeholders across functions