- Singapore
Full Time Manager (Strategy - Policy) Jobs, in Ministry Of Defence Of Singapore - Maukerja
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Job Description
Responsibilities
What The Role Is
You will be exposed to the workings of MINDEF/SAF, have an opportunity to learn about best service delivery practices in both the private and public sectors, and gain design thinking skills.
What You Will Be Working On
You will be exposed to the workings of MINDEF/SAF, have an opportunity to learn about best service delivery practices in both the private and public sectors, and gain design thinking skills.
What You Will Be Working On
- Perform horizon scanning and review current landscape to establish service delivery strategy, and work with stakeholders on delivering the strategy
- Engage users and stakeholders to write service delivery policies
- Establish, monitor and track service standards through benchmarking studies, service audits, and internal reports
- Assess, develop and maintain user experience maps based on a review of current processes, to ensure a shift that is in line with our service delivery strategy.
- Collaborate with business owners and implement initiatives to re-imagine and re-design current user experience
- Serve as a change agent to initiate new solutions, influence relevant stakeholders to address gaps in user experience and advise on approaches to positively enhance user experience
- Conduct user validation sessions with stakeholders to evaluate the stability, satisfaction and the adoption of a new service/product before launch
- Track the progress of user experience (UX) transformation
- Contribute to knowledge building of UX tools and methodologies
Challenge(s) - Navigating stakeholder relationships across military and civilian contexts
- Adapting private sector best practices to public sector defence environment
- Education in fields related to Service Design, User Experience, or Business Administration
- At least 3 years of working experience in service delivery or business process re-engineering and organisational transformation is preferred
- Passionate for service delivery and service transformation
- Excellent people skills for stakeholder management
- Creativity to think of innovative solutions
- Meticulousness
- Drive to see projects through to implementation
(Applicants with no experience may apply.)
Appointment will be commensurate with your experience.
Only shortlisted candidates will be notified.
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