Full Time Customer Service (24-7 rotational shift) Jobs, Salary up to MYR 4,000 in Agensi Pekerjaan Talent Recruit Federal Territory - Maukerja

Industry : Call Centre

Location: Jalan Tun Razak, KL

Working Hours: 9.5 hours (Including 1.5 hours break)

Salary : Up to RM 4,000 + Fixed shift + KPI

Job Responsibilities

• Deliver high-quality, personalized customer service via phone
• Handle customer inquiries, requests, and complaints efficiently
• Identify customer needs and provide accurate solutions
• Build and maintain strong customer relationships as the first point of contact
• Educate customers on bank products, services, and self-service options
• Escalate complex issues to relevant departments when necessary
• Follow up on customer cases in line with internal guidelines
• Maintain accurate customer records and update systems accordingly
• Identify opportunities to upsell and cross-sell suitable products
• Ensure strict confidentiality of customer information at all times

Job Requirements

• SPM/STPM with at least 5 years of working experience, or
• Diploma/Advanced Diploma with at least 2 years of working experience, or
• Fresh Degree graduates are encouraged to apply
• Good communication skills in English (spoken & written)
• Strong customer service mindset with good problem-solving skills

Job Type: Permanent

Pay: RM3,200.00 - RM4,000.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person