Full Time Customer Support Admin Jobs, salary up to MYR 3,500 in Nova Autocare Sdn Bhd Sungai Buloh - Maukerja

1. Customer Inquiry Management

• Respond to customer inquiries through Facebook, Instagram, WhatsApp, Google Chat, and other communication platforms.
• Reply to product and service inquiries from Shopee, Lazada, and company website.
• Assist customers in selecting suitable tire sizes, products, and automotive services based on their vehicle requirements.

2. Appointment & Booking Coordination

• Assist customers in arranging service or installation appointments.
• Coordinate with respective branch teams to confirm appointment availability.
• Send appointment confirmations and reminders to customers.

3. After-Sales Customer Support

• Follow up with customers after service or installation to ensure customer satisfaction.
• Encourage satisfied customers to leave Google Reviews and feedback.
• Handle minor customer complaints professionally and escalate unresolved issues to the Branch Manager when necessary.

4. Customer Database Management

• Maintain and update customer records, including vehicle details, tire sizes, purchase history, and service records.
• Identify and tag returning customers or high-value customers for future follow-up and marketing purposes.

5. Promotion & Voucher Assistance

• Explain ongoing promotions, campaigns, lucky draws, and marketing activities to customers.
• Assist customers with cash voucher redemption procedures and promotional terms & conditions.
• Keep customers updated on the latest offers and promotional packages.

Pay: RM2,200.00 - RM3,500.00 per month

Work Location: In person