Full Time L1 Customer Service Jobs, Salary up to MYR 2,600 in Krava Studio Enterprise Federal Territory - Maukerja

Job Description

• Handle customer inquiries via: o Live chat o Inbound/outbound calls o Email
• Resolve standard L1 queries, including: o General product information o Basic transaction status checks o Account guidance and FAQs
• Follow strict SOP-based handling and scripts
• Identify cases that require escalation, including: Disputes / chargebacks, Account restrictions / fraud-related cases, KYC / verification issues beyond L1 scope, Complaints requiring investigation
• Escalate cases to L2/L3 with complete and accurate documentation
• Ensure proper ticket logging and categorization
• Meet SLA, AHT, and productivity targets
• Maintain compliance with data privacy and regulatory requirements

Requirements

• 1–2 years in Customer Service / BPO
• Strong communication skills (English + Bahasa Malaysia)
• Comfortable handling chat, call, and email
• Ability to follow structured SOPs strictly
• Must be able to work flexible rotational shifts, including nights, weekends, and public holidays
• Required to support ad-hoc shift changes based on business needs

Pay: RM2,500.00 - RM2,600.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person