Full Time Customer Service Officer Jobs, Salary up to MYR 6,500 in RIDIK Federal Territory - Maukerja

Customer Service Officer

This role is responsible for being the front line voice of company in working with our customers to solve their questions and concerns.

Not a heavy technical skill set, but very knowledge heavy, will need to maintain knowledge/understanding regarding company product and regional nuances

Need to be comfortable with Zendesk, handling a high volume of customer inquiries, and moving customer inquiries through the resolution cycle

Need to be comfortable working with queue ticket management and providing a swift response. Need to be comfortable speaking with customers who raise time-sensitive, high impact concerns

Will need to be able to sort through Confluence SOPs, previous Slack threads, etc. to find answers to questions - should be a quick learner and should know when is the time to reach out for help

Responsibility:

1. Correspond with customers (through Zendesk ticket) in order to find the answers to their questions

2. Triage tickets to the right regional team if they are beyond hub scope

3. Be willing to flex and re-prioritize when immediate attention is needed somewhere else

Requirements:

l Typically 2+ years’ experience in customer support role with banking industry. Zendesk experienced is a bonus.

l Good communication skills and interpersonal skills.

l Fluent in English language.

l Can accept shift working time, as this role may need work during weekends or taking night shifts. The working time will be adjusted from time to time based on the line manager’s assignment.

Job Type: Contract
Contract length: 12 months

Pay: RM5,000.00 - RM6,500.00 per month

Work Location: Remote