jobs in Agensi Pekerjaan Career Channel Sdn Bhd

Kerja Sepenuh Masa Game Support Engineer, Gaji tinggi MYR 9,000 di Agensi Pekerjaan Career Channel Federal Territory - Maukerja

Game Support Engineer

Agensi Pekerjaan Career Channel Sdn Bhd

MYR4,000 - MYR9,000 Sebulan

Sepenuh Masa

Bangsar South, Federal Territory

Kongsi
Simpan

Lokasi Kerja

  • Bangsar South Federal Territory Malaysia

Penerangan Kerja

Tanggungjawab

We are looking for an Operations Support Associate to join our ranks of growing game lovers to support our growing operational needs. You will be working with a team of very experienced producers, game developers, artists, and designers to create and operationalize HTML5 games. We have a vibrant and fun work environment; there are plenty of gaming sessions and sharing sessions both internally (within the studios) and externally. If you enjoy building small- to midsize game projects, if you think that you have what it takes to develop a successful product line of mobile games, we encourage you to apply now and find out more about what we have to offer.

Key Responsibilities

  • Assist in answering customer support requests via our Jira ticketing system
  • Follow a planned schedule to monitor and manage live games configuration
  • Assist with product smoke testing and pre-production Testing tasks
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Provide prompt and accurate feedback to customers
  • Assist the QA (Quality Assurance) Team to verify and report bug
  • Liaise with the Development Team to ensure game releases run smoothly
  • Conduct risk assessment for games in development
  • Plan and design fraud tools for high-risk games
  • Processes and workflows enhancement as assigned, including documentation
  • Rotate 8-hour night shifts or other shifts, as and when required
  • Occasional on-call escalation duties may be required

Who We Think Will Be A Great Fit:

  • A diploma or degree in software/computer science/computing/computer engineering/IT or equivalent.
  • You have worked at least 1-3 years in an operations or technology support role
  • Willingness to learn and stay informed about evolving industry trends and game standards
  • You are an avid gamer and passionate about learning more about the industry

Pay: RM4,000.00 - RM9,000.00 per month

Work Location: In person

Peringatan Penting

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