Work from Home Customer Success Consultant Jobs, Salary up to SGD 6,000 in WPH - Maukerja

Job Summary

We are looking for a Customer Success Consultant to act as a trusted advisor and primary point of contact for clients. In this role, you will work closely with customers to understand their needs, deliver tailored solutions, and build strong, long-term relationships that enhance the value of our services.

The ideal candidate is customer-focused, with excellent communication and problem-solving skills, and the ability to manage multiple client engagements. Success in this role is measured by achieving high customer satisfaction and maintaining strong client retention rates.

Job Duties

• Serve as primary point of contact for assigned clients, ensuring high level of quality in services and deliverables from delivery team
• Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely and promptly
• Responsible for onboarding new clients, ensuring smooth transition and successful implementation
• Regularly analyse and ensure business objectives, project milestones and quality standards are met
• Act as an advocate for clients, ensuring their feedback are heard and acted upon
• Provide expert advice and guidance to client on maximizing value of products/service to meet their business needs
• Conduct User Requirement Workshops and User Training sessions, when necessary

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science, Social Science or equivalent
• At least 3 years of working experience in Project Managing web-related projects will be advantageous
• Proven experience in customer-facing role within the fast-paced IT industry
• Possess excellent communication and interpersonal skills
• Fresh graduates are welcome to apply

Note: Proceeding to apply on this job post means you have read, understand, and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS *************

Job Type: Full-time

Pay: $3,500.00 - $6,000.00 per month

Benefits:

• Health insurance
• Professional development
• Promotion to permanent employee

Experience:

• Project Managing of web-related projects: 2 years (Preferred)

Work Location: Hybrid remote in Singapore 118227