Full Time Head, Client Engagement - Reward - Loyalty journeys Jobs, in Standard Chartered Federal Territory - Maukerja

Job Summary

We are seeking an experienced and visionary Head of Client Engagement, Rewards & Loyalty Journeys for Wealth & Retail Banking. The role is responsible for leading the design and delivery of a holistic client engagement agenda and uplifting experiences across digital assets (Mobile & Web).

The role will be accountable not only for driving the loyalty and reward journeys, but also for expanding engagement across the entire client lifecycle. As this is an offshore leadership role, the position carries accountability for all resources in that location (beyond the immediate team), with a clear mandate to address and uplift employee engagement scores.

The successful candidate will combine strategic vision, digital product leadership, and client-centric thinking to create experiences that increase adoption, retention, and long-term client value. The role will require in-depth understanding of client behaviours, designing initiatives to enhance engagement and in return deliver sustainable growth across existing clients. Close collaboration with Design, Digital Sales, Product, Segment, Marketing, and Analytics teams will be critical to maximise engagement.

The incumbent will also be expected to provide thought leadership, set governance standards, influence across markets, and act as a senior partner to regional and global leadership. Success in the role will be measured not only by commercial outcomes, but also by material uplift in client engagement, retention, employee satisfaction, and growth in client relationships with the Bank.

Key Responsibilities

Skills and Experience

Qualifications

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.