Sepenuh Masa Customer Operations - Admin Executive Jobs, salary up to SGD 3,500 in Chin Yuan Metal Pte Ltd Singapore - Maukerja

Job Description

Customer Operations (70%)

1. Customer Renewals Management

• Monitor upcoming contract expirations and proactively engage customers 60–90 days in advance
• Handle the full renewal cycle, including preparing quotations and agreements
• Maintain and update the renewal pipeline, providing periodic progress updates
• Ensure customer contracts and records are accurately documented and kept up to date
• Liaise with internal teams (e.g., Technical Support, Billing, Sales) to facilitate smooth renewal processes
• Meet renewal performance targets of at least 80%

2. Customer Relationship Management

• Conduct regular follow-ups with existing customers via phone and email
• Respond to customer enquiries and feedback promptly and professionally
• Evaluate and escalate issues to the appropriate Sales or Technical teams when required
• Identify potential upselling and cross-selling opportunities based on customer needs and usage trends
• Screen and qualify leads before handing over to the Sales team
• Coordinate onboarding and training sessions for users of the ENX Sustainability Suite platform
• Assist the Marketing team in customer engagement initiatives, including case studies, testimonials, and events

Administrative Duties (30%)3. Vendor & Supplier Management

• Maintain and update vendor and supplier records, including pricing information
• Assist with procurement activities in collaboration with Sales and Field Engineering teams
• Process RFQs, prepare purchase orders, and monitor delivery schedules
• Track inventory levels and record material usage
• Manage SIM card activation and termination requests for project deployment

4. Office & Facilities Management

• Oversee office supplies and service-related contracts (e.g., facilities, cleaning services)
• Support the coordination of company events and team activities
• Carry out any other assigned administrative duties

Job Requirements

• Diploma in Business Management, Marketing, or a related discipline
• 3–5 years of relevant experience, preferably in customer service or account management
• Proactive and able to work independently with minimal supervision
• Highly organized with strong multitasking abilities
• Excellent communication and interpersonal skills
• Able to perform well under pressure and manage multiple deadlines

What We Offer

• Attractive salary package with performance-based incentives
• Opportunity to be involved in impactful sustainability initiatives
• Supportive and innovative team environment
• Continuous learning and development opportunities

Pay: $2,500.00 - $3,500.00 per month

Work Location: In person