Full Time Front Desk Cum RMA Admin Jobs, in BAN LEONG TECHNOLOGIES SDN BHD Selangor - Maukerja

Company Description

Ban Leong Technologies Sdn Bhd is a leading technology-driven specialist distributor with over 27 years of history in the IT products distribution industry. Established in 1993, we have successfully evolved into a trusted name for innovative, fashionable, and user-centered tech products. Headquartered in Asia, we offer a diverse portfolio, including IT accessories, multimedia, data storage solutions, smart home technologies, and robotics, with authorized distributorships for over 50 global brand names. Additionally, we have developed our in-house brands, AVLABS and eGear, focusing on specific product categories to meet diverse customer needs. With a seasoned management team and reliable vendor relationships, Ban Leong continuously strives to bring cutting-edge tech solutions to the market.

Role Description

We are looking for a Front Desk Cum RMA Admin to join our team in an on-site, full-time role located in Petaling Jaya. This position involves a combination of front desk receptionist duties, such as greeting visitors and managing phone calls, as well as Return Merchandise Authorization (RMA) administration tasks, including handling product returns and processing related documentation. The candidate will also maintain accurate records, coordinate with internal teams, and provide excellent customer service to ensure customer satisfaction.

Qualifications

• Demonstrated skills in Phone Etiquette and Receptionist Duties, ensuring a professional and welcoming first point of contact for clients and visitors.
• Proficiency in Customer Service and Communication to handle inquiries, resolve issues, and maintain positive relationships with customers.
• Basic Computer Literacy to manage emails, update records, and use office software for administrative tasks.
• Strong organizational abilities and attention to detail to effectively manage RMA processes and maintain accurate documentation.
• Proven ability to work consistently in an on-site office environment.
• Prior experience in front desk and administrative roles is an advantage.
• Proficiency in multiple languages is a plus.