Full Time Customer Service Specialist Jobs, Salary up to MYR 3,500 in Agensi Pekerjaan Inter Island Federal Territory - Maukerja

Key Responsibilities

* Handle customer inquiries via calls, emails, and chats related to fraud issues

* Support fraud case escalations from National Scam Response Centre (NSRC)

* Investigate fraud incidents and provide full case analysis and findings

* Identify suspicious transactions and advise customers on fraud prevention

* Document investigation outcomes accurately and maintain proper records

* Contribute to improving CSAT (Customer Satisfaction) scores

* Work closely with QA and process improvement teams to enhance workflows (VoC)

* Ensure compliance with SOPs and SLAs

* Suggest improvements to streamline fraud operations

* Provide professional and empathetic customer service at all times

* Perform ad-hoc duties assigned by supervisors

Requirements

* Diploma or Degree in any field

* Minimum 1 year of customer service experience (Fresh graduates are welcome)

* Experience with Zendesk or similar CRM tools is an advantage

* Strong analytical and investigative skills

* Excellent problem-solving and critical thinking abilities

* Customer-focused mindset with strong communication skills

* Ability to multitask and work in a fast-paced environment

* Willing to work on a 24/7 rotating shift basis

* Basic data analysis and reporting skills

* Positive attitude and ability to work under pressure

Employment Details & Benefit

* Contract: 6 months (extendable)

* Basic Salary: RM3,000 – RM3,500

* Allowance: RM200 (E-wallet)

* Shift Allowance: Up to RM300/month (RM15 per eligible shift)

* Working Arrangement:

* 24/7 rotating shifts

* 2 rest days per week

* May require working on public holiday

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Work Location: In person