Full Time Customer Relations Officer Jobs, Salary up to MYR 2,800 in VTS GROUP Sabah - Maukerja

A. Job Responsibilities: -

• Provide exceptional customer service to ensure customer satisfaction.
• Responsible to attend at all times to all walk-ins’ customers or via appointments and responding customer request and inquiries.
• Responsible in maintaining a positive relationship between the company and its customers.
• Responsible to ensure all customers data are recorded and confidential manner.
• Responsible to do a courtesy visit in promoting company products.
• Proactively promoting company product & closing deals.
• Responsible to ensure the Sales Gallery in good conditions.
• Responsible to make calls to customer to confirm attendance for all company events.
• To fully participate in all sales activities, launching, gathering and promotion, sales event organized by the management.
• Responsible to perform tele-marketing or zoom online for potential buyers.
• Responsible to send thank you message, birthday wishes and festive seasons to selected customers.
• Responsible to provide accurate, valid, and complete information to customers.
• Responsible to handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution via phone, WhatsApp and email.
• Responsible to provide administrative support to PSM Sales Operations Team.
• Responsible for ensuring that all standards established are adhered to.
• To perform all other scope of works and/or responsibilities which can vary, from time to time, as instructed by the Management.

C. Job Tasks:-

• Ensure that the Quality System continues to operate in line with :-

a) the specified policies and procedures

b) the requirements of ISO

• Responsible to submit daily report on the day’s operations.
• Take responsibility and raise any issues or concerns related to daily operations.
• Responsible for initiating improvements in the Quality System, making proper recommendation, follow-up and taking the necessary action(s).
• Develops and fosters good working relationship with key internal and external contacts.
• Responsible to coordinate with Sales Agents who are on duty under Sales Assignment (Sales Booth, Expo and etc).
• Responsible to assist on sales activities from time to time.
• Responsible to contribute to the team effort by accomplishing related results as required and to go the extra mile to engage customers.
• To build sustainable relationships of trust through open and interactive communication and to follow communication procedures, guidelines, and policies.
• Follow up with new and existing leads to encourage bookings, appointments, or purchases.
• Prepare daily sales and customer follow-up reports, highlighting potential buyers and sales progress.
• To submit daily activities report to superior.
• To submit weekly report on Sales Gallery checklist.
• Identify and report potential sales opportunities to management.
• Participate in improving sales processes and customer service standards.
• Set an example of honesty and professionalism inside and outside of the Company.
• Attend meetings and trainings as and when required by the Management.
• Performs all other scope of works and / or responsibilities which can vary, from time-to-time, as instructed by the Management.
• The above are the current job requirements which you are requested to observe but not limited to this, the Company may add, revise or delete other responsibilities and duties as may be necessary from time to time.
• In all circumstances, as a team member of the Company, you are agree to assist, participate, carry out including but not limited to the company’s advertisement, promotional and marketing activities as and when required.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person