Full Time IT Technician Jobs, Salary up to MYR 2,000 in Superlux Auto Melaka - Maukerja

We are looking for a responsible and proactive IT Technician to support and manage our HapiRide system operations.

Job Responsibilities:

• Monitor and manage the HapiRide system to ensure smooth daily operations
• Handle customer inquiries, complaints, and support via phone & messaging
• Coordinate with users and partners on service issues and updates
• Perform system updates, troubleshooting, and basic technical support
• Maintain accurate records of customer interactions and transactions
• Liaise with internal teams to resolve operational and technical issues
• Monitor service performance and propose improvements
• Ensure high customer satisfaction and service quality standards
• Extract and analyze system data for operational insights
• Prepare and submit weekly performance reports
• Assist the admin team with inventory and stock management

Job Requirements:

• Basic knowledge of Microsoft Excel & computer skills
• Minimum SPM or Diploma holders (fresh graduates are welcome)
• Able to communicate well (BM & basic English)
• Responsible, attentive, and able to follow instructions
• Basic troubleshooting or technical knowledge is an advantage
• Able to work independently and as part of a team
• Willing to learn and adapt to new systems
• Good problem-solving skills
• Able to handle customer inquiries professionally
• Must have own transport

Work Location: Pulau Sebang, Melaka

Pay: RM1,700.00 - RM2,000.00 per month

Work Location: In person