Full Time Front Desk Supervisor Jobs, Salary up to MYR 2,500 in Luco Vision Sdn. Bhd. Sarawak - Maukerja

Your job will be to welcome guests, assists with arrival and departure procedures, offers current information to Guests as requested, and manages incoming requests from the hotel communications systems (telephone, email, etc).

What will I be doing?

You will serve on the Guest Services and Front Office to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and offering Guest assistance as required. These are some of the tasks :

• Welcome and fulfill the check-in process for Guests and group arrivals
• Complete the check-out process for departing guests using the hotel systems
• Manage, effectively and efficiently, Guest requests, inquiries, and complaints
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Maximize sales revenues through up-selling and marketing programs
• Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
• Supervise and manager front desk staff, housekeeping staff and administrative staff

What are we looking for?

• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Opportunities for promotion

Application Question(s):

• How many years of customer service experience do you have?
• What is your age now?
• Are you able to work on Saturday, Sunday and Public Holidays?

Work Location: In person