Full Time Application Support Specialist Jobs, Salary up to MYR 4,500 in RSCI Federal Territory - Maukerja

Position : Application Support Specialist

Salary : RM 3,000 - RM 4,500

Location : Desa Aman Puri, Kepong

Working Hours : 8.30am – 5.30pm (Monday – Friday)

Job Summary

We are seeking an Application Support Specialist to provide technical support, maintenance, and operational assistance for business applications, ensuring smooth and reliable system usage for customers.

Responsibilities

• Provide application support and maintenance for clients, including POS and related systems
• Assist in system installation, configuration, and client onboarding (onsite and remote, including occasional travel)
• Conduct user training, system demonstrations, and product presentations
• Troubleshoot, diagnose, and resolve application issues in a timely manner
• Manage and resolve support tickets within defined service timelines (SLAs)
• Support basic system testing, verification, and minor configuration or customization requests
• Prepare and maintain user guides, FAQs, and technical documentation
• Participate in standby/on-call support rotation when required
• Collaborate with internal teams to escalate and resolve complex technical issues
• Perform additional ad-hoc duties as assigned by management

Requirements

• Diploma or Degree in Information Technology or related field
• Minimum 1 year of experience in application support, technical support, or similar role
• Basic knowledge of SQL and networking concepts (LAN/WAN)
• Strong troubleshooting and analytical problem-solving skills
• Good communication skills in English (written and spoken)
• Customer-focused with a positive and professional attitude
• Able to multitask, learn quickly, and work under pressure
• Willing to work in a support-driven environment and participate in on-call duties when required

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Technical Support: 1 year (Preferred)
• POS: 1 year (Preferred)

Work Location: In person