Full Time Inside Sales Representative (ISR) Jobs, Salary up to MYR 3,000 in Crossroad Solutions Selangor - Maukerja

Education & Experience

Diploma or Bachelor's Degree in Business, Marketing, IT, or a related field

Fresh graduates are encouraged to apply — internship positions are available

Prior internship or part-time experience in sales, customer service, or procurement monitoring is an advantage

Skills & Competencies

Comfortable making outbound calls and conducting professional email communication in Bahasa Malaysia and English

Familiarity with government procurement portals (MyProcurement, eProcurement) is a strong advantage

Proficient in Microsoft Office (Word, Excel, Outlook)

Organised, detail-oriented, and able to manage multiple priorities simultaneously

Self-motivated with a positive attitude and resilience in the face of rejection

Ability to work independently and contribute actively within a team

Personal Attributes

Hungry to learn and grow in a B2B technology sales environment

Proactive — identifies opportunities without being told

Communicates clearly and confidently, both written and verbal

High integrity — represents CSSB professionally in all client interactions

The Inside Sales Representative (ISR) is a high-energy, outward-facing role at the heart of CSSB's lead generation engine. The ISR is responsible for identifying, qualifying, and developing new business opportunities by actively monitoring government and corporate procurement portals, engaging with prospective clients, and supporting the Account Management team through the early stages of the sales cycle. This is a single headcount position within the Pre-Sales Team, reporting to the Pre-Sales Manager.

This is an ideal entry point for a driven individual who wants to build a career in B2B technology sales, with exposure to government ICT procurement, enterprise solutions, and Malaysia's public sector market.

Key responsibilites: 

1. Procurement & Tender Monitoring

Monitor government procurement portals daily (MyProcurement, eProcurement, agency-specific portals) for new tender notices, RFQs, and quotation opportunities

Track and log all relevant procurement activities into the pipeline register

Alert the Tender Coordinator and Sales Manager of high-value or time-sensitive opportunities immediately

Maintain an up-to-date calendar of tender closing dates and pre-qualification deadlines

1. Lead Generation & Outreach

Conduct outbound prospecting via phone, email, and LinkedIn to identify and develop new accounts

Qualify inbound and outbound leads against defined criteria before routing to Account Managers

Research target accounts — understanding their ICT infrastructure, budgets, pain points, and procurement cycles

Build an active prospect database and ensure CRM records are current and accurate

1. Sales Pipeline Support

Schedule product demonstrations, site visits, and introductory meetings for Account Managers and Pre-Sales Engineers

Prepare and distribute standard sales collateral, capability statements, and product datasheets

Prepare and process quotation requests received from customers, business partners, and distributors — ensuring accuracy in pricing, product specifications, and delivery terms before submission

Coordinate with Pre-Sales Engineers and vendors to obtain the correct pricing and technical details required to complete each quotation

Maintain a quotation log tracking all requests, submission dates, validity periods, and follow-up status

Assist in the preparation of cover letters and non-technical proposal sections to accompany formal quotations

Follow up on submitted quotations and proposals to obtain status updates and push for conversion

1. Reporting & Administration

Submit a weekly lead generation and portal monitoring summary to the Pre-Sales Manager

Track personal KPIs including leads generated, calls made, meetings scheduled, and opportunities created

Participate in weekly Sales and Pre-Sales team reviews