- 50 RAFFLES PLACE Central Region (Singapore) Singapore

Working Location
Job Description
Responsibilities
PERSOL Outsourcing partnering our Client, a leading name in innovation process and we are looking for talents to be a part of the team!
Job Responsibilities
Oversee daily team operations to ensure smooth workflow
Provide on-the-job training and mentorship to new team members
Manage escalated complex issues and resolve them efficiently, provide documentation, implementation, and case resolution in tracking list
Propose and implement process improvements to enhance operational efficiency
Provide and manage operational support across different functions as needed
Conduct verification and checks on operation work, including second-level verification, ensuring timely completion of tasks
Monitor shared mailboxes to ensure team responses meet client KPIs and deadlines
Prepare monthly KPI report and quarterly internal audit
Attend client meetings to understand their needs, provide updates and address concerns
Maintenance and co-development of SOPs
Any other ad-hoc matters
Job Requirement
Diploma in Finance, Human Resources, Business or relevant discipline
Min 5 years of supervisory experience
Tech-savvy with good proficiency in Microsoft Office and technology tools (Note: Excel skills such as vlookup and pivot tables are important)
Experience with SAP or other leading HR Systems preferably
A good team player, possess a cheerful personality and a positive attitude
Meticulous with details, good communication and interpersonal skills
Strong aptitude to learn quickly, pick up new skills and adaptable
Able to multitask and handle high volume of work
Able to maintain confidentiality and sensitivity in the management of work
Working Hours / Location
Monday to Thursday, 8.30am to 6.00pm (1-hour break)
Friday, 8.30am to 5.30pm (1-hour break)
One North MRT Station
We regret to inform, only shortlisted candidates shall be contacted.
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EA License No: 90C3494 | EA Personnel No: R21100082 | EA Personnel Name: Mavis Goh En Qi
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