Full Time Customer Service Executive Jobs, Salary up to MYR 2,300 in SKYWORTH DEVELOPMENT MALAYSIA SDN BHD Selangor - Maukerja

1. Perform the day-to-day activities of Service desk

2. Answering incoming calls Inquiries, job status, exchange, spare part or any inquiries about product

3. Complaint Create report - Assist customer solve their complaints (products and services)

4. Respond to emails and whatsapp (must respond within same working day) from dealers, customers, salesman

5. Handle Senheng service jobs end-to-end, including job creation, updates, follow-up, coordination with relevant departments, and case closure.

6. Net promoter score - Call customer to get feedback of our services and product

7. To liaise effectively with other members of Call Centre, other departments and business partners to resolve enquiries, where applicable (Follow up with ASP on their pending jobs - Make sure ASP attend and update job status in system in timely manner)

8. Prepare and provide weekly report for management

9. Ensure good customer retention by providing excellent and professional services.

10. Able to start work immediately

Job Types: Full-time, Permanent, Contract, Fresh graduate

Pay: RM1,700.00 - RM2,300.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Work Location: In person