Full Time Korean Speaking Customer Service (Tech Project) Jobs, in Asia Recruit WP Kuala Lumpur - Maukerja

• Answers incoming calls, faxes, postal mail and emails relating to the program supported

• Provides information about the programs supported to enable customers to access the programs and 

the associated benefits

• Identifies customer requirements and ensures they are answered or routed through the appropriate 

support area

• Manages customer escalations and ensures that these are answered, tracked and escalated as required. 

Escalates issues outside of service boundaries when a resolution is unable to be confirmed

• Ensures that activities and tasks required are performed and or documented in tools where 

provided

• Follows correct processes and procedures for changes in supplied tools as required

• Performs all procedures accurately, including following documented call flows, work 

processes, data entry requirements, and complaint management processes.

• Provide call backs and or call downs to subscribers and partners as required

• Demonstrates a strong customer service orientation and takes responsibility to ensure customers are 

satisfied.

• Provides a high level of professional and competent customer service and is able to communicate 

effectively with customers.