Full Time Specialist, Service Delivery Assurance Jobs, in U Mobile Kuala Lumpur - Maukerja

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands
  
  

The Day-To-Day Activities

• Manage end-to-end product and service implementation with merchants, partners, vendors, and internal teams to ensure smooth integration and on-time launch.
• Handle partner and vendor management including commercial negotiations, agreements, settlement processes, and relationship building.
• Coordinate cross-functional teams by preparing product requirements, leading meetings, resolving issues, and driving product implementation.
• Support product marketing activities including marketing briefs, campaign tracking, upsell/cross-sell initiatives, and post-launch analysis.
• Monitor product performance, reporting, customer experience, and market trends while ensuring strong analytical, problem-solving, and stakeholder management skills.
  
  

About You

• Diploma or Bachelor’s Degree in Telecommunications, Network Engineering, IT, or related field.
• Minimum 2 years of experience in partner management, business support, sales support, or operations, preferably in fiber and wireless broadband environments.
• Strong knowledge in broadband network operations, network configuration, service provisioning, troubleshooting, site surveys, project tracking, and vendor management.
• Familiar with fiber and wireless technologies including FTTO/FTTH, OLT, ONU, RGW, wireless CPEs, 4G/5G radios, VLANs, and IP provisioning.
• Detail-oriented, proactive, customer-focused, and adaptable team player with strong communication, problem-solving, and organizational skills.
  
  

What’s Next ?Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.