Case Administration Officer (Social Service)

Location: Singapore
Contract Duration: Up to 12 Months
Industry: Government / Social Service Sector

About the Opportunity

Join a meaningful organisation within the Government / Social Service sector and play a vital role in supporting community-focused initiatives. Our client is seeking a dedicated and organised Case Administration Officer to provide administrative and operational support for case management and service coordination activities.

This role is ideal for individuals who are empathetic, detail-oriented, and passionate about contributing to initiatives that support individuals and families in the community.

Key Responsibilities

• Provide administrative and operational support for case management processes
• Process applications, verify documents, and maintain accurate records within internal systems
• Coordinate appointments, referrals, follow-ups, and scheduling arrangements
• Attend to enquiries via phone calls, emails, and walk-ins professionally and promptly
• Prepare reports, correspondence, documentation, and case-related records
• Support officers with client follow-ups and documentation tracking
• Assist with procurement coordination, inventory management, and operational support duties
• Accompany officers for outreach sessions or home visits when required
• Perform general administrative duties and support ad-hoc assignments as assigned

Requirements

• Minimum Diploma qualification or equivalent
• Prior experience in administration, customer service, coordination, or case support will be advantageous
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Strong communication and interpersonal skills
• Organised, meticulous, and able to manage confidential information responsibly
• Comfortable handling administrative and system-related tasks
• Able to work independently as well as collaboratively within a team
• Candidates available immediately or on short notice will be preferred

Preferred Qualities

• Passionate about supporting social and community initiatives
• Empathetic, patient, and service-oriented personality
• Responsible, adaptable, and able to multitask effectively in a fast-paced environment

Why Join Us?

• Gain valuable exposure within the Government and Social Service sector
• Opportunity to contribute to meaningful community initiatives
• Structured and supportive working environment
• Hands-on experience in case coordination and operational support
• Convenient work location with accessible public transport options

Only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275