Full Time Customer Service Executive Jobs, Salary up to MYR 3,800 in BWY Holdings Selangor - Maukerja

Job Description: Customer Service Assistant/Executive Key Responsibilities:

• Serve as the first point of contact for Singapore-based customers via email and WhatsApp
• Process and manage orders from business clients (bulk orders, scheduled deliveries)
• Ensure order accuracy, pricing consistency, and proper documentation
• Handle product inquiries, lead time, pricing, and order-related enquiries
• Handle post-delivery issues such as goods exchange/return requests
• Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request
• Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes
• Process various backend documents to ensure order, picking and delivery accuracy
• Prepare customer quotations based on approved pricing and input from sales/commercial team
• Any other ad-hoc duties as assigned Requirements:
• Minimum 2-4 years of experience in a B2B customer service role, preferably in the Food Service / FMCG sector
• . Fluency in English (verbal and written) is required. Experience with Excel is required Experience with ERP Systems (e.g. Alaya, Havi) and Order Management Systems (e.g. Bizmann) is a plus
• Working Hours: Mon- Sun, 8am to 6pm, 5-day work week (based on duty roster) Working Location: 8 Jalan PBP 12, Taman Industri Pusat Bandar Puchong, 47100 Puchong, Selangor, Malaysia

Pay: RM2,800.00 - RM3,800.00 per month

Work Location: In person