Full Time Deputy Manager, Policy Advisory & Enhancement Jobs, in Kumpulan Wang Simpanan Pekerja (KWSP) Selangor - Maukerja

• Malaysian citizen.

• Pass in Bahasa Malaysia, including the oral test, at Sijil Pelajaran Malaysia (SPM) level or an equivalent qualification recognised by the Government.

• Possess a Bachelor’s Degree with Honours in Business Administration, Management, Engineering, Information Technology, Information Systems, Data Analytics, or a related fields from a local or overseas higher learning institution recognised by the Government of Malaysia.

• Possess Professional certification in Lean Six Sigma, Project Management (PMP/PRINCE2), or Design Thinking is an added advantage.

• Minimum of 7 - 10 years of relevant working experience in process improvement, operational excellence, or business transformation.

• Experience in large organisations or regulated industries is preferred.

• Experience in financial services or public sector organisations is an advantage.

1. Process Improvement & Transformation

• Analyse existing end-to-end operational processes to identify gaps, inefficiencies, risks, and improvement opportunities.

• Lead and implement process optimisation, simplification, and standardisation initiatives across Transaction Management functions.

• Apply methodologies such as Lean, Six Sigma, Design Thinking, and process mapping to develop sustainable solutions.

• Drive continuous improvement initiatives focused on productivity, turnaround time, quality, and cost efficiency.

2. Project Management & Implementation

• Manage process improvement projects from proposal through implementation and post-implementation review.

• Develop project plans, timelines, milestones, risk assessments, and mitigation strategies.

• Monitor project progress and report outcomes and benefits to management.

• Act as process owner or key sponsor for strategic improvement initiatives.

3. Stakeholder Engagement & Collaboration

• Work closely with internal stakeholders across TM sections and related departments.

• Serve as a liaison between business operations and technology teams for automation and digitalisation initiatives.

• Facilitate workshops and engagement sessions to ensure stakeholder alignment and buy-in.

4. Governance, Quality & Compliance

• Ensure all improvement initiatives comply with EPF policies, regulatory requirements, and internal controls.

• Support quality management initiatives and promote a zero-defect mindset.

• Develop and maintain process documentation, SOPs, and work instructions.

5. Leadership & Team Development

• Guide and supervised officers and executives involved in process improvement initiatives.

• Foster a collaborative, results-driven, and problem-solving work culture.

• Support team capability building, knowledge transfer, and performance management.

• Casual attire
• Hot desk environment
• Nearby LRT (KLCC), MRT (Conlay & Bukit Bintang) & Monorail (Raja Chulan)
• Statutory deductions
• Commission incentives
• Annual leave
• Dental allowance
• Optical allowance
• Panel clinic
• Life insurance
• Attendance bonus
• Learning incentive
• Medical Benefits
• EPF SOCSO