Kerja Sepenuh Masa Customer Operations - Admin Executive, Gaji tinggi SGD 3,500 di Chin Yuan Metal Pte Ltd - Maukerja

Job Description

Customer Operations (70%)

1. Contract Renewal Management

• Track upcoming contract expiry dates and proactively reach out to customers 60–90 days before renewal.
• Manage the end-to-end renewal process, including the preparation of quotations and contractual documents.
• Maintain accurate renewal forecasts and provide regular status updates.
• Ensure all customer records, agreements, and related documentation are properly maintained and updated.
• Coordinate with internal departments such as Technical Support, Finance, and Sales to ensure seamless renewal execution.
• Achieve a contract renewal rate of at least 80%.

2. Customer Engagement & Support

• Maintain regular communication with existing customers through phone calls, emails, and other communication channels.
• Address customer enquiries, concerns, and feedback in a timely and professional manner.
• Escalate complex issues to the appropriate Sales or Technical teams when necessary.
• Identify opportunities for additional product or service adoption based on customer requirements and usage patterns.
• Assess and qualify potential leads before forwarding them to the Sales team.
• Organize and facilitate onboarding sessions and user training for the ENX Sustainability Suite platform.
• Support customer engagement activities led by the Marketing team, including customer success stories, testimonials, and events.

Administrative Responsibilities (30%)

3. Supplier & Procurement Coordination

• Maintain accurate vendor and supplier databases, including pricing and procurement information.
• Support purchasing activities in collaboration with the Sales and Field Engineering teams.
• Manage quotation requests, generate purchase orders, and follow up on delivery timelines.
• Monitor inventory levels and maintain records of material consumption.
• Coordinate SIM card activation, suspension, and termination requests for project implementations.

4. Office Administration

• Manage office supplies and oversee service agreements related to facilities and office maintenance.
• Assist in organizing company functions, meetings, and team-building activities.
• Perform additional administrative tasks and responsibilities as assigned by management.

Job Requirements

• Diploma in Business Management, Marketing, or a related field.
• Minimum 3–5 years of relevant experience in customer service, customer success, or account management.
• Self-motivated, resourceful, and capable of working independently.
• Strong organizational and time-management skills with the ability to handle multiple priorities.
• Excellent verbal and written communication abilities.
• Able to thrive in a fast-paced environment and manage competing deadlines effectively.

What We Offer

• Attractive salary package with performance-based incentives
• Opportunity to be involved in impactful sustainability initiatives
• Supportive and innovative team environment
• Continuous learning and development opportunities

Pay: $2,500.00 - $3,500.00 per month

Work Location: In person