Full Time Guest Relations Officer Jobs, Salary up to SGD 2,000 in THE BUS HOTEL PTE. LTD. East Region (Singapore) - Maukerja

Company Overview

At The Bus Collective, we take pride in offering an extraordinary nomadic adventure. Our resort rooms, ingeniously crafted from converted buses, provide guests with a distinct and immersive experience. Located by the beach in Changi, we are dedicated to delivering an exceptional blend of innovation, comfort, and natural beauty. Join our team at The Bus Collective, a premium beachside resort in Changi that offers luxury accommodation through creatively fashioned converted bus rooms.

Job Summary

This full-time, on-site Guest Relations Officer role in Changi serves as the primary contact for guests, ensuring a seamless and positive experience through effective communication and coordination.

Responsibilities

• Greet and welcome guests promptly to create a positive first impression and ensure smooth check-in and check-out processes
• Respond to guest inquiries and requests clearly and efficiently to enhance customer satisfaction
• Resolve guest complaints by identifying issues and coordinating timely solutions with relevant departments
• Manage front desk operations including handling reservations, payments, and maintaining accurate guest records
• Collaborate with housekeeping and events teams to ensure coordinated service delivery and guest comfort
• Maintain a professional, friendly, and approachable demeanor to foster a welcoming environment
• Communicate effectively in English; use additional language skills to assist diverse guests when applicable
• Work flexible shifts including weekends and public holidays to support continuous guest service