Full Time Customer Service Coordinator Jobs, in Acestahl Engineering Selangor - Maukerja

Key Responsibilities

- Serve as the main point of contact for customer inquiries via phone, email, and in person.

- Coordinate and follow up on customer orders, requests, and service issues to ensure timely resolution.

- Maintain accurate records of customer interactions, transactions, and feedback.

- Work closely with sales, logistics, and operations teams to ensure smooth service delivery.

- Monitor service performance and escalate issues when necessary.

- Assist in preparing reports, documentation, and customer service metrics.

- Support continuous improvement initiatives to enhance customer satisfaction.

- Handle complaints professionally and provide effective solutions.

Requirements

- Previous experience in customer service or administrative coordination is preferred.

- Strong communication and interpersonal skills.

- Excellent organizational and multitasking abilities.

- Proficiency in MS Office (Word, Excel, Outlook)

- Ability to remain calm and professional in challenging situations.

- Strong problem-solving skills and attention to detail.