Administrative Support
- Maintain and update customer accounts, recovery records, and collection databases.
- Prepare letters, notices, reports, and other recovery-related documents.
- Ensure all records and documentation are properly organized and securely maintained.
- Perform general administrative duties including filing, data entry, document management, and correspondence.
Data Management & Reporting
- Generate daily, weekly, and monthly collection performance reports.
- Monitor and update recovery status, payment arrangements, and account notes in the system.
- Verify accuracy of data entered by collection officers and escalate discrepancies when required.
- Assist in compiling management reports and performance statistics.
Coordination & Communication
- Coordinate with collection officers regarding documentation and account updates.
- Liaise with clients, legal representatives, and relevant departments when necessary.
- Follow up on pending documents, approvals, and supporting information.
- Schedule meetings and assist in operational planning activities.
Compliance & Documentation
- Ensure all administrative processes comply with company policies and regulatory requirements.
- Maintain confidentiality of customer and company information.
- Assist in audit preparation and documentation reviews.
- Support legal recovery processes by preparing and organizing required documents.
Requirements
- Diploma or Bachelor's Degree in Business Administration, Management, Finance, or related field.
- Minimum 1–2 years of administrative experience. Experience in credit recovery, debt collection, banking, or financial services is an added advantage.
- Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Strong organizational and time management skills.
- Good communication and interpersonal skills.
- Ability to handle confidential information with professionalism.
- Detail-oriented and capable of working in a fast-paced environment.
Location
Working Hours
- Mon - Fri : 9am to 6pm
- Sat : 9am to 1pm (1st Week & Last Week of the Month)
Pay: RM2,200.00 - RM2,500.00 per month
Work Location: In person