Full Time Customer Relationship Management Jobs, Salary up to MYR 3,200 in Qew Group Berhad Federal Territory - Maukerja

CRM – Key Responsibility

1. CRM System & Data Management

· Maintain, update and ensure accuracy of customer records in the CRM system.

• Maintain and manage the RPSI portal, ensuring data is accurate, updated and accessible.

· Perform routine data cleaning to maintain data quality.

· Manage basic CRM configuration such as updating field, tags, workflows and communication template.

• Monitor CRM data.
• Manage RPS-I portal access, including account creation, deactivation and permissions control.

2. Internal User Support

• Resolve basic technical or operational issues related to CRM usage.
• Answer calls and respond to emails from investors professionally and promptly.
• Prepare user guides, manuals or quick reference notes for easier CRM use.
• Train new users on basic CRM functions and processes.
• Ensure all users adhere to CRM protocols and standard procedures.

3. Customer Interaction Tracking & Documentation

• Track customer interactions, inquiries and complaints in the RPSi portal.
• Ensure all customer actions and feedback are properly documented.
• Handle sensitive customer information securely and confidentially.
• Organize and maintain hardcopy and softcopy data for easy access and compliance.

4. Reporting & Analysis

• Generate daily, weekly or monthly reports based on CRM data.
• Create basic dashboards to monitor investor inquiry.
• Support management with reports on investor inquiry.

5. General Administration & Process Improvement

• Coordinate communication between departments to ensure smooth workflows.
• Review and improve internal processes to optimize CRM usage.
• Maintain digital filing of contracts, forms and CRM-related documents.

Perform other administrative tasks related to CRM as needed

Job Types: Full-time, Permanent

Pay: RM2,400.00 - RM3,200.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• Expected Salary

Work Location: In person