Kerja Sepenuh Masa, System Management Trainee di Hytech WP Kuala Lumpur - Maukerja

About Hytech

Hytech is a leading fintech company specializing in cutting-edge financial technology

solutions. Our innovative platforms and applications empower our clients to manage their

finances efficiently, securely, and with unparalleled convenience. As a market leader in the

fintech industry, we are dedicated to driving digital transformation and shaping the future of

financial technology.

Our passion for connecting the dots extends beyond the technological realm. We foster a

culture of inclusivity that values collaboration and knowledge-sharing among our team

members, clients, and partners. Together, we harness the power of connection to inspire

innovation, drive growth, and shape a better future for the fintech industry.

Join us at Hytech as we continue our journey of connecting the dots and paving the way to

success for our clients and partners. Let us embark on a collaborative adventure, where we

explore new possibilities, drive innovation, and navigate the exciting landscape of the digital

world together

Job Responsibilities

• Assist in managing and maintaining the company’s fresh service ticketing system

• Support daily ticket monitoring and ensure tickets are updated accordingly

• Handle simple service requests and change requests assigned by the team

• Follow up with users and internal teams for ticket updates and resolution progress

• Maintain proper documentation and records in the system

• Assist in routine system maintenance and administrative tasks

• Escalate unresolved issues to the relevant team members when necessary

• Support ticket system enhancement initiatives and project-related tasks

• Gain exposure to ticketing system implementation, improvement projects, and

process optimization

• Assist in coordinating with vendors for system-related matters, follow-ups, and issue

tracking

Requirements

• Currently pursuing Diploma or Degree in IT, Computer Science, or related field

• Basic understanding of ticketing/helpdesk systems is an advantage

• Good communication and organizational skills

• Responsible, detail-oriented, and willing to learn

• Able to work independently and as part of a team