Kerja Sepenuh Masa, Patching - Deployment Engineer (Endpoint Engineering - VDI) di Smart IMS Inc. - Maukerja

Key Responsibilities

• Own end-to-end patching and deployment lifecycle across enterprise endpoints (Windows physical, virtual, and VDI).

• Execute and improve release and deployment processes aligned with ITIL (Incident, Change, Release, Problem management).

• Manage and optimize deployments using:

o Tanium

o Microsoft Endpoint Configuration Manager (MECM/SCCM)

o VMware App Volumes for application delivery

• Perform patch compliance monitoring, reporting, and remediation (last-mile fixes).

• Collaborate with global teams to ensure on-time execution of release schedules.

• Troubleshoot deployment failures and drive root cause analysis and permanent fixes.

• Implement automation for patching, deployment, and reporting using scripting and APIs.

• Ensure security compliance by addressing vulnerabilities and patch gaps.

• Analyze logs and telemetry (e.g., Splunk) to identify trends and improve deployment success rates.

• Support VDI environments (Horizon) including application layering and optimization.

• Contribute to continuous improvement initiatives, including zero-touch patching models.

Required Technical Skills

• Strong experience in endpoint patching and application deployment in enterprise environments.

• Hands-on experience with:

o VMware App Volumes

o Tanium (Deploy/Patch modules)

o MECM / SCCM

o Splunk (monitoring, log analysis)

• Scripting and automation:

o PowerShell (mandatory)

o Python (automation/reporting use cases)

• Experience with

o Windows 10/11 OS and desktop engineering

o Active Directory

o Application packaging and deployment techniques

o Horizon (VDI / remote desktop infrastructure) products

o CI/CD concepts and release pipelines

o Software packaging, testing, and rollback strategies

o VMware infrastructure and Windows server environments

Experience Required

• 5+ years in desktop engineering or endpoint management roles.

• Demonstrated experience in:

o Enterprise patching at scale (thousands of endpoints)

o Remote software deployment

o Release and deployment management

• Experience working in regulated / high-compliance environments preferred.

Core Competencies

• Strong analytical and problem-solving skills

• Ability to coordinate across multiple global teams

• Excellent communication (written and verbal)

• Client-focused with strong stakeholder management ability

• Adaptability in dynamic environments with shifting priorities

• AI-Enabled Operations Mindset: Ability to leverage AI/automation platforms to drive predictive patching, intelligent remediation, and operational efficiency at scale.

Good to have skills

• Power BI

• Tableau

• Ansible