Full Time Call Centre Agent (Pavilion Damansara Heights Mall) Jobs, in Kuala Lumpur Pavilion WP Kuala Lumpur - Maukerja

Key Responsibilities:

• Respond to queries or requests from tenants, contractors via incoming phone calls and emails

• Co-ordinate and process work order applications from tenants, contractors on Yardi system as well as distribute work permits after approval by the Management to relevant departments

• Receive and log incident, defects, complaints and escalate to respective departments via Yardi system

• Track service performance and delivery, provide work order progress and status reports to Management

• Prepare and submit various reports as required by the manager

Requirements

• Candidate must possess minimum SPM or equivalent certificate

• Minimum one (1) year relevant experience in a help desk or customer service support environment

• Good communication skills with a customer-oriented approach

• Experience using Yardi system will be an added advantage

• Willing to work on shifts, weekends and public holidays