- Islandwide (Singapore) Singapore

Working Location
Job Description
Responsibilities
Experience: 4–7 years (ServiceNow), 3+ years in lead role
Module Expertise – App Engine
Role Overview:
In addition to the responsibilities of the ‘ServiceNow Developers’, the Senior Developer will
also be responsible for end-to-end technical ownership of the client implementation on the
ServiceNow platform, ensuring solution quality, performance, and adherence to best
practices.
Key Responsibilities:
• Lead technical design and development of ServiceNow solution using App Engine
and CSM components
• Own solution architecture, configuration standards, and coding guidelines
• Review and approve technical designs, scripts, integrations, and data models
• Guide developers and integration specialists during build and defect
resolution
• Ensure minimal customization and maximum use of OOTB ServiceNow
capabilities
• Support data migration and integration design decisions
• Coordinate with QA during SIT/UAT to resolve defects
• Support release planning, cutover, and go-live activities
• Configure and customize ServiceNow applications, including forms, lists, UI
Policies, UI Actions, and workflows
• Develop, test, and maintain scripts such as Business Rules, Client Scripts, and
Script Includes following ServiceNow best practices
• Build and enhance automation using Flow Designer, including approvals and
notifications
• Support Service Portal configuration, widgets, and basic portal customizations
• Assist in integration development using REST/SOAP APIs and outbound web
services as required
• Analyse, troubleshoot, and resolve defects identified during SIT and UAT
• Support data migration activities, including data load validation, reconciliation, and
post-migration fixes
• Perform unit testing and support defect fixes during release cycles
• Participate in technical design discussions and provide input on feasibility and effort
estimation
• Ensure adherence to coding standards, performance guidelines, security
controls, and documentation practices
Required Skills:
• Strong ServiceNow App Engine, CSM, Flow Designer, Business Rules, Script
Includes
• Experience with integrations (REST/SOAP, MID Server)
• Knowledge of ServiceNow security, roles, ACLs
• Experience in government / regulated environments is a plus
• Hands-on experience with ServiceNow App Engine development
• Strong working knowledge of JavaScript and Glide API
• Experience with update sets, deployments, and environment management
• Practical experience in CSM modules implementations
Certifications (Mandatory)
• ServiceNow Certified Implementation Specialist – Customer Service
Management (CSM)/App Engine
• ServiceNow Certified System Administrator (CSA)
• CAD
Additional Requirements
• Hands-on experience in App Engine and CSM
• Resource must be based in and work from Noida ODC (BCA-approved
location)
• Exposure to ATF (Automated Test Framework) or AutomatePro
Educational Qualification
• Bachelor’s degree (B.Tech / BE) in Computer Science, Information Technology,
Electronics, or related engineering discipline is required
• Master’s degree (M.Tech / MCA or equivalent postgraduate qualification) is preferred
• Relevant Servicenow certifications will be an added advantage
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