Full Time Technical Support Engineer Jobs, in RGP - Maukerja

Location: Singapore

Working Hours: Sunday – Thursday | 11:00 AM – 7:00 PM

This is not an internal IT role.

This is not a helpdesk job.

This is a vendor-grade technical leadership role where you operate at the level of OEM engineering standards, supporting mission-critical server and storage environments across regions.

At Maintech, you will:

• Deliver OEM-aligned expertise across Dell, Lenovo, and HPE platforms

• Act as the highest escalation point (L3) across global teams

• Drive resolution for issues that others cannot solve

If you're currently in Dell / HPE / Lenovo (CE / TSR / Escalation / DC Engineer) — this is a natural next step up.

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• What You’ll Own

• Global Escalation Leadership

• Act as the final escalation point (L3) for complex server and storage incidents

• Take full ownership of incident resolution strategy and technical direction

• Lead Root Cause Analysis (RCA) and drive permanent corrective actions

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• OEM-Level Hardware Expertise

• Serve as SME across:

o Dell / Lenovo / HPE server platforms

o Enterprise storage systems (SAN / NAS / RAID environments)

• Provide deep technical guidance on:

o Hardware failures and performance degradation

o RAID, controller, firmware, and system-level issues

o Complex diagnostic scenarios beyond standard playbooks

• Act as an extension of OEM-level expertise, delivering advanced hardware support

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• Provide real-time technical direction to onsite engineers and global L1/L2 teams

• Advise on:

o Break-fix strategies

o FRU replacement decisions

o Corrective actions under critical conditions

• Ensure consistent technical quality across regions