Full Time Application Developer Jobs, in RiDiK (a Subsidiary Of CLPS. Nasdaq: CLPS) - Maukerja

Job Summary

We’re looking for a Zendesk + JIRA Support Tooling Engineer to support our team in Singapore. This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you’re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we’d love to hear from you.

The Role:

You will own the administration, optimisation, and integration of Zendesk and JIRA — streamlining workflows, building automation, and connecting our support stack to Salesforce and other internal systems. You will work closely with support, sales, engineering, and operations teams to turn manual processes into reliable, automated ones.

Deep prior experience in both tools is welcome but not required — we will consider strong candidates with adjacent skills (SaaS administration, scripting, API integration) who can ramp up quickly.

Responsibilities:

• Administer and configure Zendesk: triggers, automations, macros, SLAs, views, routing, custom fields, and apps.

• Administer and configure JIRA: projects, workflows, schemes, permissions, automation rules, and dashboards.

• Design and build integrations between Zendesk, JIRA, Salesforce, and internal systems using webhooks, REST APIs, and middleware — e.g. syncing tickets to Salesforce cases/accounts so sales and support share a single customer view.

• Audit current workflows, identify inefficiencies, and deliver measurable improvements (deflection, handle time, routing accuracy).

• Implement and tune AI/automation features (e.g. Zendesk AI agents, intelligent triage) where they add value.

• Build reporting and dashboards (Zendesk Explore, JIRA dashboards) for support and engineering leadership.

• Document configurations and train internal admins so improvements are maintainable after the engagement.

Qualifications：

1. Bachelor degree or above, more than 2 years experience in administering Zendesk, JIRA, Salesforce, or comparable SaaS platforms (Freshdesk, ServiceNow, Intercom) — or equivalent technical aptitude and a track record of learning tools fast.
2. Experience working in Fintech, banking related environment is preferred
3. Contract period: 6 to 12 months with possibility of conversion to permanent position
4. Working knowledge of Salesforce data model and integration points (Cases, Accounts, Contacts; Salesforce REST/Bulk APIs, Flows) — or willingness to learn alongside our Salesforce admin team.
5. Scripting/API skills: comfortable with REST APIs, webhooks, and basic JavaScript or Python.
6. Process mindset: able to map a messy workflow, simplify it, and automate it.
7. Strong communication: you will gather requirements from non-technical stakeholders and explain trade-offs clearly.
8. Able to work independently within a security/compliance-conscious environment (access controls, change management, audit trails).

Nice to have:

1. Zendesk Administrator, Atlassian (ACP), or Salesforce Administrator certification.
2. Hands-on experience with Zendesk–Salesforce connectors (native integration or custom-built).
3. Experience with iPaaS/middleware (Workato, Zapier, n8n) or building Zendesk apps.
4. Experience migrating or consolidating support tooling.

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.