Full Time Senior Software Support Engineer Jobs, Salary up to MYR 6,000 in Symple App Selangor - Maukerja

Responsibilities.

1. Technical Support and Issue Resolution:

i. Issue Analysis: Analyze, troubleshoot, and resolve technical issues related to in-house software and third-party solutions.

ii. Client Interaction: Provide technical support to clients, asking targeted questions to quickly diagnose and resolve issues.

iii. Escalation Management: Escalate unresolved issues to appropriate teams and follow through to resolution within agreed time limits.

iv. Customer Feedback: Provide prompt and accurate feedback to internal teams and clients to enhance user experience.

v. Requirement Analysis: Understand and analyze user needs and software requirements to ensure solutions align with business goals.

vi. Data Import and Integration: Ensure accurate data importation and seamless integration across systems.

2. Collaboration and Documentation:

i. Team Collaboration: Collaborate with software, design, and product teams to maintain effective support systems.

ii. Documentation: Maintain technical documentation to support software development and troubleshooting.

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Job Description: Software Support Engineer

iii. Task Management: Track progress on support tasks, manage timelines, and ensure project milestones are achieved.

3. Testing and Debugging:

i. Unit Testing: Create and execute tests to verify that software components function as intended.

ii. Integration Testing: Ensure that different software components work together without issues.

iii. Debugging: Identify and resolve defects or bugs in the software promptly.

4. Maintenance and Support:

i. Software Updates: Track software updates and document them.

ii. Performance Optimization: Continuously optimize software to ensure efficient operation.

iii. User Support: Provide technical support and troubleshoot issues for both technical and non-technical users.

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

• Dental insurance
• Gym membership
• Maternity leave
• Parental leave
• Vision insurance

Ability to commute/relocate:

• Puchong: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Software support: 3 years (Preferred)
• level 1 support: 3 years (Preferred)

Work Location: In person