Job Title: Microsoft System Integrator / Field Services Engineer
Location: Malaysia (Onsite)
Employment Type: Permanent
Salary: Up to RM9,000/month
Nationality: Malaysian Only
About the Role
We are looking for an experienced Microsoft System Integrator / Field Services Engineer to support enterprise-level Microsoft infrastructure projects and onsite operations. The ideal candidate should have strong experience in Microsoft technologies, field services management, deployment projects, and enterprise user support.
Key Responsibilities
- Manage and support Microsoft infrastructure deployment, migration, and refresh projects.
- Perform onsite support activities including desktop/laptop deployment, configuration, and troubleshooting.
- Support Microsoft technologies including Windows Server, Active Directory, Microsoft 365, Exchange, and endpoint management solutions.
- Manage branch/site support operations and coordinate onsite technical activities.
- Handle escalations from L1 support teams and work closely with internal teams/vendors for issue resolution.
- Plan and coordinate engineer scheduling, resource allocation, and onsite deployment activities.
- Monitor service performance and ensure SLA/KPI requirements are achieved.
- Provide technical guidance and support to onsite engineers.
- Prepare technical documentation, reports, and deployment records.
Requirements
- Malaysian citizen only.
- Minimum 5 years of experience in IT infrastructure, field services, or system integration.
- Strong experience in Microsoft environment (Windows Server, Active Directory, Microsoft 365, Exchange, SCCM/MECM).
- Experience in desktop/laptop deployment, refresh projects, and endpoint management.
- Hands-on experience supporting enterprise users in onsite environments.
- Experience managing onsite engineers, resource planning, or field support operations is preferred.
- Strong troubleshooting skills in hardware, software, network, and application issues.
- Experience handling escalations and SLA-based support environments.
- Good communication skills and ability to work with multiple stakeholders.
Preferred Experience
- System Integrator (SI) background.
- Experience supporting large enterprise clients or multi-site environments.
- Experience with Microsoft migration, deployment, or transformation projects.
- ITIL certification is an added advantage.
Pay: Up to RM9,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person