Full Time Hostel Shared Services Manager Jobs, in UNITAR Education Group Selangor - Maukerja

Company Description UNITAR Education Group focuses on accessible, future-ready education for working adults and non-traditional learners, leveraging digital platforms and innovative teaching methods. Today, UNITAR operates an integrated ecosystem that includes UNITAR International University, UNITAR University College Kuala Lumpur, and UNITAR College, with a presence across 12 states. Its programmes cover Education, Business & Management, Accounting & Finance, Information Technology, Creative Arts & Design, and emerging digital and AI fields, preparing learners for industry and national development. UNITAR remains committed to building talent that will shape Malaysia’s future through technology-driven learning and holistic development.

Role Description The Hostel Shared Services Manager is a full-time, on-site role based in Petaling Jaya, responsible for overseeing shared services operations for student hostels.

The Hostel Shared Services Manager serves as the central governance, coordination, and operational oversight lead for all UNITAR hostel operations across the Group’s campuses and colleges.

The role is responsible for managing hostel operations across 12 locations nationwide, with an overall capacity of approximately 5,000 beds, ensuring consistent service standards, operational efficiency, regulatory compliance, asset protection, and a safe and conducive living environment for students.

As a shared services function, the Hostel Shared Services Manager will establish common policies, standard operating procedures (SOPs), reporting structures, and performance standards while working closely with campus hostel teams, Facilities, Procurement, Finance, Legal, Student Services, and external service providers.

This role manages day-to-day hostel administration, billing coordination, and compliance with hostel policies and safety standards. The manager coordinates and optimizes shared services such as housekeeping, maintenance, security, and utilities, ensuring service quality and cost efficiency. The role involves monitoring financial and operational data, preparing reports, and implementing process improvements to enhance resident experience and operational performance. The manager also collaborates with internal departments and external vendors, handles escalated tenant issues, and leads hostel operations staff to maintain a safe, supportive, and well-managed living environment for students.

Qualifications

• Strong Shared Services experience, including coordination and optimization of centralized support functions across hostel or property operations.
• Analytical skills to interpret operational and financial data, identify trends, and support data-driven decision-making.
• Foundational knowledge of Finance and Accounting, including budgeting, cost control, and reconciliation of hostel-related charges.
• Proven Team Management capabilities, including supervising staff, scheduling, performance monitoring, and fostering a collaborative work environment.
• Beneficial qualifications include a diploma or degree in Business, Finance, Hospitality Management, Property Management, or a related field.
• Prior experience in hostel, hotel, property, or facilities management; familiarity with student services environments is an advantage.
• Strong communication and interpersonal skills, with the ability to manage stakeholders, resolve issues, and provide excellent resident service.
• Proficiency in Microsoft Office and basic hostel/property management systems; ability to work on-site in Petaling Jaya and manage occasional after-hours operational needs.
• Outstation travel may be required.