Full Time ICT Support Engineer Jobs, in Avenga Perlis - Maukerja

Job Description:

• Monitor, maintain, and support the hospital's IT infrastructure, including hardware, networks, servers, and related systems.
• Install, configure, upgrade, and uninstall software and hardware as required.
• Perform preventive maintenance on IT equipment to ensure optimal performance and minimize downtime.
• Manage system backups, restoration processes, and support disaster recovery activities.
• Maintain accurate inventory records of IT assets, including hardware, software licenses, and peripherals.
• Provide on-site assistance, guidance, and basic user training on IT systems and equipment.
• Coordinate with vendors and service providers for equipment maintenance, support, and warranty services.
• Maintain technical documentation, user guides, and operational procedures.
• Support IT infrastructure enhancement projects, system implementations, and technology upgrades.
• Ensure compliance with IT security policies, cybersecurity best practices, and operational standards.
• Work closely with team members and other departments to deliver effective IT services and support organizational objectives.
• Perform other duties assigned by management, including tasks outside the IT function when required.

Job Requirements:

Qualifications

• Diploma, Advanced Diploma, Bachelor's Degree, or Professional Certification in Information Technology, Computer Science, Network Engineering, or a related field.
• Relevant certifications such as Microsoft, Cisco, CompTIA, or equivalent certifications are an added advantage.

Experience

• Fresh graduates with strong technical aptitude and hardware maintenance knowledge are encouraged to apply.
• Candidates with 1–2 years of experience in IT support, infrastructure, networking, or system administration are preferred.
• Experience in a healthcare or hospital environment will be an added advantage.

Technical Skills

• Knowledge of Windows operating systems, desktop support, and server administration.
• Basic understanding of networking concepts, including LAN/WAN, TCP/IP, DNS, DHCP, WiFi, and VPN.
• Knowledge of hardware installation, configuration, troubleshooting, and maintenance.
• Familiarity with antivirus solutions, endpoint security, and cybersecurity best practices.
• Understanding of backup and recovery procedures.

Personal Competencies

• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Customer service-oriented with a proactive approach to support.
• Ability to work independently and collaboratively in a team environment.
• Good time management and organizational skills.
• Willingness to learn and adapt to new technologies and business requirements.